In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this course, students will know how to:

- Develop the necessary skills to communicate with confidence
- Apply communication styles that maximize benefits
- Augment your listening and hearing skills to increase engagement
- Utilize that art of asking questions to elicit more from others
- Leverage your body language for full communication
- Make the best first impressions by looking, sounding and being confident

1

  • What is Assertiveness?

  • Differentiating Self-confidence from Assertiveness
    Understanding the Four Styles of Communication
    What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness
2

  • Dimensions of Communication

  • Differentiating Listening from Hearing
    Developing Emphatic Listening Skills
    Utilizing Question Types - Open, Clarifying, and Closed
    Converting Negative Thinking into Positive Thinking
3

  • Body Language Says It All

  • Managing Your Appearance
    Understanding Non-verbal Communication
    Making the Right First Impression
    Speaking with Confidence
    Relaxing and Reducing Anxiety
4

  • Dealing with Difficult Situations

  • Dealing with Difficult People
    Building Rapport and Trust
    Appreciating the Different Ways that People Send and Receive Information
    Breaking Down Barriers and Building Consensus
    Applying PEGASUS
    Utilizing a Tactical Approach
    Choosing the Proper Form of Communication

Audience

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.

Language

English

Prerequisites

There are no prerequisites for this course.

$1,500

Length: 2.0 days (16 hours)

Level:

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05
Dec
Tuesday
9:00 AM ET -
5:00 PM ET
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05
Mar
Tuesday
9:00 AM ET -
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03
Jun
Monday
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