In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

When you complete this course, you will be able to:
Enable Field Service Lightning.
Describe the capabilities and components of Field Service Lightning.
Know the right questions to ask prior to implementing Field Service Lightning.
Understand the steps to successfully implement Field Service Lightning

1

  • What is Field Service Lightning?

  • Define Field Service Lightning
    Identify the challenges of field service management and how FSL can overcome those challenges
    Describe what connected field service looks like
    Explain the main components and capabilities of FSL
2

  • Meet AW Computing

  • Learn about AW Computing
    Understand the business reason why AW Computing has purchased FSL
3

  • Plan for Field Service Lightning

  • Learn the essential questions to ask before setting up FSL
    Consider FSL limitations
4

  • Set Up Field Service Lightning

  • (Long Module) Set up FSL Components and Managed Package
5

  • Walk Through the FSL Process by Role

  • View and perform FSL actions as a Service Agent
    View and perform FSL actions as a Dispatcher
    View and perform FSL actions as a Field Resource
    View and run FSL reports as a Supervisor / Manager

Audience

Salesforce consultants and administrators will benefit from this course.

Language

English

Prerequisites

Attainment and maintenance of the Salesforce Administrator Certification and working knowledge of the Service Cloud.

$2,700

Length: 3.0 days (24 hours)

Level:

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14
Nov
Tuesday
8:30 AM CT -
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12
Dec
Tuesday
8:30 AM PT -
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27
Dec
Wednesday
8:30 AM ET -
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16
Jan
Tuesday
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