In this five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. You will also learn to investigate, analyze, and determine issues that might occur with all the different components of Workspace ONE UEM. By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management. At the end of five days, you will have the foundational knowledge for effectively managing and conducting basic troubleshooting for Workspace ONE UEM.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

By the end of the course, you should be able to meet the following objectives:
Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM
Outline the components of Workspace ONE UEM
Explain the general features and functionality enabled with Workspace ONE UEM
Summarize basic Workspace ONE administrative functions
Explain and deploy common Workspace ONE integrations
Securely deploy configurations to Workspace ONE UEM managed devices
Onboard device endpoints into Workspace ONE UEM
Summarize alternative management methodologies for rugged devices
Discuss strategies for maintaining environment and device fleet health
Configure and deploy applications to Workspace ONE UEM managed devices
Analyze a Workspace ONE UEM deployment
Enable email access on devices
Integrate Workspace ONE UEM with content repositories and corporate file shares
Summarize basic troubleshooting methodologies
Outline common troubleshooting techniques in the Workspace ONE UEM console
Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
Outline common application management troubleshooting techniques in the Workspace ONE UEM console
Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
Explain common troubleshooting approaches for the VMware Unified Access Gateway platform and individual edge services
Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist

1

  • COURSE INTRODUCTION

  • Introductions and course logistics

    Course objectives

    Online resources and references

2

  • PLATFORM ARCHITECTURE

  • Summarize the features and functionality of Workspace ONE UEM

    Outline the benefits of leveraging Workspace ONE UEM

    Recognize the core and productivity components that make up the Workspace ONE UEM platform

    Summarize high availability and disaster recovery for the Workspace ONE solution

3

  • ADMINISTRATION

  • Navigate and customize the Workspace ONE UEM console

    Summarize the hierarchical management structure

    Explain the features and functions of Workspace ONE Hub Services

    Outline account options and permissions

4

  • ENTERPRISE INTEGRATIONS

  • Outline the process and requirements to integrate with directory services

    Explain certificate authentication and practical implementation with Workspace ONE

    Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console

    Describe VMware Dynamic Environment Manager and its architecture

5

  • ONBOARDING

  • Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management

    Outline the steps for setting up autodiscovery in the Workspace ONE UEM console

    Enroll an endpoint through the VMware Workspace ONE Intelligent Hub app

    Summarize platform onboarding options

6

  • MANAGING ENDPOINTS

  • Explain the differences between device and user profiles

    Describe policy management options for Windows and macOS

    Describe the functions and benefits of using compliance policies

    Explain the use case for Freestyle Orchestrator

    Describe the capabilities that sensors and scripts enable

7

  • ALTERNATIVE MANAGEMENT METHODS

  • Describe the function and benefits of device staging

    Configure product provisioning in the Workspace ONE UEM console

    Understand the benefits of deploying a VMware Workspace ONE Launcher configuration to Android devices

    List the system and device requirements for Linux device management in Workspace ONE UEM

8

  • APPLICATIONS

  • Describe the features, benefits, and capabilities of application management in Workspace ONE UEM

    Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console

    Describe the benefits of using Apple Business Manager content integration

    Describe the benefits of using server-to-client software distribution

    List the functions and benefits of VMware Workspace ONE SDK

9

  • DEVICE EMAIL

  • List the email clients supported by Workspace ONE UEM

    Configure an Exchange Active Sync profile in the Workspace ONE UEM console

    Configure VMware Workspace ONE Boxer settings

    Summarize the available email infrastructure integration models and describe their workflows

    Configure email compliance policies and notifications services

10

  • CONTENT SHARING

  • Describe the benefits of using Content Gateway and the Content Gateway workflows

    Describe the benefits of integrating content repositories with Workspace ONE UEM

    Configure a repository in the Workspace ONE UEM console

11

  • MAINTENANCE

  • Manage endpoints from the Device List View and the Device Details View pages

    Analyze endpoint deployment and compliance data from Monitor Overview page

12

  • FUNDAMENTALS OF TROUBLESHOOTING WORKSPACE ONE UEM

  • Outline software troubleshooting logic and support methods

    Summarize the main process flows for the Workspace ONE UEM components

    Explain the importance of Workspace ONE UEM process flows for troubleshooting

    Identify different Workspace ONE UEM log files

13

  • WORKSPACE ONE UEM CONSOLE TROUBLESHOOTING

  • Outline the best practices for troubleshooting Workspace ONE UEM console issues

    Identify common group management and assignment-related issues

    Outline common issues for Workspace ONE UEM console roles and system settings

    Understand how analytic events can be used to identity platform errors

    Summarize the steps for collecting and analyzing Workspace ONE UEM console logs

14

  • INTEGRATION TROUBLESHOOTING

  • Outline the common enterprise integrations in Workspace ONE UEM

    Outline common troubleshooting techniques for the VMware AirWatch Cloud Connector

    Troubleshoot issues related to Directory Services integration

    Identify directory user and groups synchronization issues

    Troubleshoot issues related to certificate authority integration

    Explain VMware Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques

15

  • ENDPOINT TROUBLESHOOTING

  • Compare the endpoint connection topologies in Workspace ONE UEM

    Outline useful tools and resources for endpoint troubleshooting

    Summarize the best practices for device enrollment troubleshooting

    Explain device connectivity troubleshooting techniques

    Demonstrate how to identify and resolve profile-related issues

    Identify common compliance policy issues and potential root causes

16

  • APPLICATION TROUBLESHOOTING

  • Explain the different scoping questions for troubleshooting applications

    Review application management configurations

    Summarize the general tools and resources for application troubleshooting

    Describe the general logic of troubleshooting public applications

    Understand internal application issues and potential causes

    Explain purchased application troubleshooting techniques

17

  • UNIFIED ACCESS GATEWAY AND EDGE SERVICES TROUBLESHOOTING

  • Review Unified Access Gateway architecture and edge service workflows

    Understand Unified Access Gateway general configurations

    Explain how to utilize Unified Access Gateway related troubleshooting tools and resources

    Identify and resolve common issues for Content Gateway on Unified Access Gateway

    Summarize troubleshooting techniques for VMware Workspace ONE Tunnel on Unified Access Gateway

18

  • EMAIL TROUBLESHOOTING

  • Review different email architecture and workflows

    Summarize common errors associated with email profiles

    Identify tools and resources for email troubleshooting

    Discuss troubleshooting techniques for VMware AirWatch Secure Email Gateway on Unified Access Gateway

    Outline PowerShell integration issues and techniques to address them

19

  • ADDITIONAL TROUBLESHOOTING TOOLS

  • Describe how the Self-Service Portal helps administrators and empowers end users to resolve issues

    Explain how Workspace ONE Assist can help with troubleshooting endpoints

Audience

Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants

Language

English

Prerequisites

There are no prerequisites for this course.

$4,250

Length: 5.0 days (40 hours)

Level:

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