Customer Service Foundations Training

Name: Foundations of Customer Service
Price: 495.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$495.00 USD

Duration
1 Day

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

Every interaction with a customer is a chance to strengthen your organization’s reputation—or weaken it. 90% of consumers say customer service is important to their brand loyalty. Professionals who consistently deliver clear, empathetic, and solution-focused service have a measurable impact on customer retention and business performance.

The Foundations of Customer Service course helps service professionals at all levels provide high-quality support across face-to-face and remote channels. Through real-world techniques and guided practice, you’ll gain the tools to manage difficult interactions, strengthen relationships, and improve overall satisfaction—for internal and external customers alike.

What Is Included

1-day instructor-led customer service training
7 Professional Development Units (PDUs) / 7 Continuing Development Units (CDUs)
Certificate of completion
Practical tools for immediate application
Guaranteed to Run (select dates)
Flexible rescheduling options (see conditions)
90-day access to class recordings

Course Objectives

This course provides essential techniques for navigating customer conversations with professionalism and confidence.

You will learn how to:

Recognize customer service benefits and define internal vs. external customer relationships
Apply trends and success factors that shape positive customer experiences
Improve communication through emotional intelligence and personal connection
Handle difficult or unreasonable customers with confidence and professionalism
Deliver excellent service across face-to-face and remote communication channels

Who Should Attend?

This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

What is the Foundations of Customer Service course?

It’s a one-day training designed to build customer service fundamentals, covering face-to-face and remote communication, emotional intelligence, and handling challenging situations. The course earns 7 PDUs and 7 CDUs.

How does this training help improve customer satisfaction?

You’ll learn how to create a positive customer experience through tone, empathy, and consistency—skills that directly improve loyalty and reduce escalations.

How will this course help me manage difficult customers?

You’ll practice strategies for staying professional under pressure, resolving conflict respectfully, and recognizing when and how to de-escalate tense interactions.

Is this course only for people in call center or retail roles?

No. The course benefits anyone who supports internal or external customers, including office staff, operations, help desk, and client-facing roles.

Does the course include real-world practice?

Yes. You’ll explore scenarios, apply tools, and walk away with immediately useful techniques to improve your customer service interactions.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.