Performance Management

$395.00 USD

1 Day


Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.

Course Objectives

After completing this course, students will know how to:
  • Identify difficult personality types and the effect they can have in an organization
  • Manage difficult employees and monitor their behavior
  • Document ongoing changes in behavior and performance
  • Communicate clearly and effectively, both verbally and nonverbally
  • Improve your listening skills
  • Communicate with difficult supervisors and co-workers
  • Identify types of employee dismissals
  • Identify the focus of feedback and give and receive feedback effectively
  • Provide positive and constructive feedback
  • Monitor performance afterwards
  • Identify communication styles
  • Manage difficult feedback sessions and identify when to avoid giving feedback
  • Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict
  • Distinguish between conflict management and conflict resolution
  • Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to
    • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
    • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
    • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
    • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
    • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
    • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

    Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

    If you have questions about Learning Credits, please contact your Account Manager.

    Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at

    If you have questions about our Corporate Tech Pass, please contact your Account Manager.

    Course Prerequisites

    There are no prerequisites for this course.


    1 - Getting Started

    • Workshop Objectives

    2 - The Basics

    • What is Performance Management?
    • How Does Performance Management Work?
    • Tools
    • Case Study

    3 - The Basics (II)

    • Three Phase Process
    • Assessments
    • Performance Reviews
    • Case Study

    4 - Goal Setting

    • SMART Goal Setting
    • Specific Goals
    • Measurable Goals
    • Attainable Goals
    • Realistic Goals
    • Timely Goals
    • Monitoring Results
    • Case Study

    5 - Establishing Performance Goals

    • Strategic Planning
    • Job Analysis
    • Setting Goals
    • Motivation
    • Case Study

    6 - 360 Degree Feedback

    • What is 360 Degree Feedback?
    • Vs. Traditional Performance Reviews
    • The Components
    • Case Study
    • Module Six: Review Questions

    7 - Competency Assessments

    • Competency Assessment Defined
    • Implementation
    • Final Destination
    • Case Study

    8 - Kolb's Learning Cycle

    • Experience
    • Observation
    • Conceptualization
    • Experimentation
    • Case Study

    9 - Motivation

    • Key Factors
    • The Motivation Organization
    • Identifying Personal Motivators
    • Evaluating and Adapting
    • Case Study

    10 - The Performance Journal

    • Record Goals and Accomplishments
    • Linking with Your Employees or Managers
    • Implementing a Performance Coach
    • Keeping Track
    • Case Study

    11 - Creating a Performance Plan

    • Goals
    • Desired Results
    • Prioritization
    • Measure
    • Evaluation
    • Case Study

    12 - Wrapping Up

    • Words from the Wise
    • Lessons Learned

    Upcoming Class Dates and Times

    Jun 21
    8:00 AM - 4:00 PM
    ENROLL $395.00 USD

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