ITIL® 4 High Velocity IT (HVIT)

$2,385.00 USD

3 Days


Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.

This class includes an exam voucher.

Course Objectives

This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ‘digital’ with more confidence, to develop practical competences, and to be valued contributors in the digital domain.

They want to improve how they and their co-workers:

  • Help get customers’ jobs done – helping customers become who they seek to become
  • Keep raising the bar – taking things to a significantly higher level
  • Trust and are trusted – as professional knowledge workers in a healthy workplace
  • Accept ambiguity and uncertainty
  • not scared of not knowing an answer
  • Commit to continual learning – all as part of their daily work

The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to:

  • Make the right digital investments
  • Realize and deliver digital products and services quickly
  • Provide digital products and services that are highly resilient to disruption
  • Ensure that the service consumer realizes value from the digital products and services
  • Assure conformance of activities with governance, risk and compliance requirements.
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Who Should Attend?

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

  • ITIL® 4 Foundation



  • Overview of the key ITIL 4 high-velocity terminology
  • Understand when the transformation to high velocity IT is desirable and feasible
  • Understand the five objectives associated with digital products – to achieve:
  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realization and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interaction between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements.


  • Understand how high velocity IT relates to:
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle


  • Understand the following concepts:
  • Ethics
  • Safety culture
  • Toyota Kata
  • Lean / Agile / Resilient / Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • Use the principles, models and concepts to contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Commit to performance
  • Deal with uncertainty
  • Improve by being inquisitive


  • Know how the service provider ensures valuable investments are achieved.
  • Know how to use the following practices to contribute to achieving valuable investments:
  • Portfolio management
  • Relationship management
  • Know how the service provider ensures fast deployment is achieved
  • Know how to use the following practices to contribute to achieving fast deployment:
  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
  • Know how the service provider ensures resilient operations are achieved
  • Know how to use the following practices to contribute to achieving resilient operations:
  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management
  • Know how the service provider ensures co-created value is achieved
  • Know how to use the following practices to contribute to achieving co-created value with the service consumer:
  • Relationship management
  • Service design
  • Service desk
  • Know how the service provider ensures assured conformance is achieved
  • Know how to use the following practices to contribute to achieving assured conformance:
  • Information security management
  • Risk management

Upcoming Class Dates and Times

Aug 19, 20, 21
8:00 AM - 4:00 PM
ENROLL $2,385.00 USD
Dec 16, 17, 18
8:00 AM - 4:00 PM
ENROLL $2,385.00 USD

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