MS-220T00: Troubleshoot Microsoft Exchange Online

$1,785.00 USD

3 Days


Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

Who Should Attend?

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Exchange Online issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Course Prerequisites

Before attending this course, students must have:
  • Experience with PowerShell and the Exchange PowerShell module.
  • Significant experience deploying, managing, and troubleshooting Exchange environments.
  • Agenda

    1 - Troubleshoot problems with mail flow

    • Identify and troubleshoot message delivery issues.
    • Determine why Exchange Online is routing messages incorrectly.
    • Identify wrongly configured mail records in DNS.
    • Troubleshoot issues with SMTP mail transfer.

    2 - Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365

    • Diagnose problems caused by misconfigured or corrupted inbox rules.
    • Decide why message attachments are preventing message delivery.
    • Analyze why Exchange Online Protection has taken action on a message.
    • Identify poorly configured spam filter policies.

    3 - Troubleshoot compliance and retention issues

    • Determine why eDiscovery doesn’t return the items you intended.
    • Diagnose which in-place and eDiscovery holds apply to a specific item.
    • Delete and purge items throughout an Exchange Online organization.
    • Determine why items are not retained as intended.
    • Troubleshoot Messaging Records management.

    4 - Troubleshoot encryption, auditing, and journaling

    • Find out why Exchange Online can’t encrypt or decrypt messages as intended.
    • Ensure that sensitive actions on items and mailboxes create a secure audit log.
    • Discover why items are not reaching the Exchange Online journal.

    5 - Troubleshoot desktop Outlook clients

    • Ensure Outlook clients can connect to Exchange Online.
    • Diagnose Outlook client authentication issues.
    • Resolve problems with calendaring, resource booking, and delegation.

    6 - Troubleshoot issues with mobile devices

    • Resolve any issues that mobile devices have when connecting to Exchange Online.
    • Diagnose problems with ActiveSync devices.

    7 - Troubleshoot Exchange Online configuration issues

    • Diagnose problems that arise when provisioning recipients and other objects.
    • Resolve issues that affect mailboxes, distribution lists, and other recipients.
    • Ensure that address lists include all the intended recipients and only the intended recipients.
    • Fix common problems that affect your entire organization.
    • Ensure that users can access public folders without problems.

    8 - Troubleshoot hybrid and migration issues

    • Enable mail to flow between Exchange Online and Exchange Server recipients correctly.
    • Fix issues with free/busy information, public folders, and recipient synchronization in hybrid deployments.
    • Troubleshoot issues that arise during a migration.

    Get in touch to schedule training for your team
    We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.


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