Business Process Management Foundations

$795.00 USD

1 Day


Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

To maintain competitiveness in local and international markets, formally managing your business processes is increasingly essential. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, using and developing metrics to manage processes, and describes the role of the Process Owner. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment and use the techniques immediately upon leaving class.

Course Objectives

Learn an industry-standard BPM approach that encompasses Process Modeling, Process Analysis and Design, Process Performance Management, and Process Transformation. Identify various models and modeling notations that can be used to help you analyze the process. Understand how to apply three basic design optimization principles in designing improved processes. Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness. Identify ways people resist and adapt to changing processes. List various process management technologies that can be used to manage business processes.

Who Should Attend?

Process and business analysts, business process owners and executives, project managers, general business staff, and anyone who needs the skills to improve and/or manage business processes.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
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  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.


Business Process Management (BPM) Overview Terms and key concepts BPM life cycle & framework BPM critical success factors Core BPM Roles Business Process Modeling Process modeling overview Benefits of modeling Common models Business Process Analysis Analysis steps Tools & techniques to analyze processes Value-added vs waste in process Metrics and measures to analyze processes Business Process Design Introduction to process design principles Process design principles Business process improvement Business Process Transformation Mgmt. Process transformation Models and stages of change Overcoming resistance Transformation tips Business Process Performance Mgmt. Case for monitoring processes Business intelligence BPM control plans Metrics vs. measures


Upcoming Class Dates and Times

Sep 24
8:30 AM - 4:30 PM
ENROLL $795.00 USD

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