Course Overview
iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.
Course Objectives
Who Should Attend?
iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated in-class by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.
- Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
- Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
- Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
- Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
- Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
- Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.
Agenda
Lesson 1: Basic features & troubleshooting
iOS Versions Compared
Power Management
Activating, Upgrading or Downgrading iOS
Backing Up & Restoring Data
Multitasking & Splitscreen
Background Refresh & Data Usage
Motion Coprocessor
Lesson 2: Email, Contacts & Collaboration
AppleID
Email, General Practices
Microsoft Exchange
Active Sync
iCloud & iCloud Family
Contacts
Calendars
Managing Notifications
Sharepoint & Wikis
Facetime
Lesson 3: Multimedia & Presenting
Camera & Video
Photos & Photostream
Connecting to a TV or Projector
AppleTV
AirPlay & Alternatives
Home Sharing
Lesson 4: Apps & Files
App Store
The iOS File System
Sharing Files Between Apps
AirDrop
DropBox, Google & Other Cloud Services
Editing Text
iBooks, E-books & PDF
Lesson 5: Security
Unlocking & Jailbreaking
Passcode & Encryption
TouchID
Restrictions
Guided Access
Find My iPad/iPhone and Location Services
Apple Wallet & ApplePay
Network Security for Business
App Security
Physical Security
Private Browsing
Standards Compliance
Lesson 6: Shortcuts & Accessibility
Extensions & Keyboards
Entering & Editing Text
Zooming & Inverting the Display
VoiceOver
Dictation & Siri
Lesson 7: Custom Apps
The App Store Inside & Out
Volume Purchase Program
Custom B2B Apps
Buy or Develop In-House?
Dashcode
Xcode
iOS Developer Program