Root Cause Analysis (RCA) Training

Name: Conducting Root Cause Analysis (RCA)
Price: 795.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$795.00 USD

Duration
1 Day

Delivery Methods
Virtual Instructor Led
Private Group

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Root Cause Analysis Course Overview

Recurring problems are rarely solved by quick fixes. Effective Root Cause Analysis uses a structured, evidence-based approach to identify why problems occur before deciding how to solve them. In this course, you'll learn how to frame problems, gather and analyze evidence, distinguish correlation from causation, apply practical analysis techniques, validate potential root causes, and recommend corrective actions. You'll leave with a repeatable investigation framework that helps solve problems more effectively and prevent them from recurring.

Learn a practical, evidence-based approach to investigating recurring problems. Through hands-on exercises and a case study, you'll frame problems, gather evidence, prioritize investigations, identify and validate root causes, and recommend corrective actions that address the true causes, not just the symptoms.

This course has been approved for 7 PDUs | 7 CDUs.

Private classes are available. We can tailor the training to your team’s schedule, address your organization’s challenges, and even incorporate your templates—saving you time and money. You can also add or remove topics to better align with your goals. Contact us to learn more.

Course Objectives

Explain the purpose of Root Cause Analysis and when to use it.
Define the problem and gather evidence to identify symptoms, contributing factors, and root causes.
Apply Root Cause Analysis techniques to identify, analyze, and validate potential causes.
Evaluate evidence and validate the most likely root cause(s).
Develop recommendations that address validated root causes and prevent recurrence.
Communicate RCA findings and recommendations to support informed decision-making.

Who Should Attend?

This class is designed for anyone looking to enhance their ability to solve recurring problems. With a variety of methods at your disposal, you’ll be able to uncover root causes, engage stakeholders, and bring in new perspectives. This results in more thorough analysis and better problem-solving outcomes.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

What is Root Cause Analysis?

Root Cause Analysis (RCA) is a structured problem-solving methodology used to identify the true underlying causes of an issue, rather than just treating the symptoms. It helps teams understand why a problem occurred in order to prevent it from happening again. RCA techniques are widely used in quality improvement, operations, safety investigations, and process optimization.

Who should take this course?

This course is ideal for professionals in quality, operations, engineering, and process improvement roles. It’s also a great fit for team leads, frontline supervisors, or anyone responsible for investigating incidents, addressing recurring issues, or driving performance improvements. Whether you're new to RCA or need a formal process for your current role, this course provides the structure and tools you need.

What will I learn in this course?

You’ll learn how to:

Define and clarify problems using objective data
Use structured tools such as 5 Whys, Fishbone Diagrams (Ishikawa), and Cause Mapping
Facilitate RCA sessions with cross-functional teams
Gather and analyze evidence
Identify the root cause(s) of problems
Develop corrective and preventive actions that are effective and sustainable
Communicate and document findings clearly

Is any prior experience needed?

No prior experience with root cause analysis tools is required. The course is designed for beginners and intermediate learners. However, a general understanding of your organization's workflows or familiarity with basic problem-solving principles will help you get the most out of the experience.

What kinds of problems can this course help me solve?

This course will help you address:

Quality defects or process errors
Safety incidents or near misses
Customer complaints or recurring service failures
Equipment breakdowns or maintenance issues
Delays or bottlenecks in workflows

Any repeatable, high-impact problem in your organization can benefit from structured RCA.

Why is root cause analysis important?

RCA is essential for organizations that want to move beyond short-term fixes and build long-term resilience. By addressing the root causes of recurring issues, you reduce downtime, improve quality, cut costs, and create a culture of continuous improvement.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Root Cause Analysis Agenda

RCA & the Investigative Mindset

Key RCA terms & concepts
Why most RCA efforts fail
When to conduct RCA
An investigative RCA framework
Common root cause techniques
RCA benefits & challenges
Activity: When to conduct an RCA

Frame the Problem

Define the right problem to solve
Tips to defining the problem
How to frame a good problem statement
Activity: Frame the problem

Gather Relevant Data

Gather the evidence
Where to find the evidence
How to gather the evidence
Activity: Identify needed evidence
RCA technique (Pareto Chart)
Activity: Use the Pareto principle to prioritize investigation

Analyze the Evidence

Identify potential causal factors
Analyze the evidence
Areas to explore for potential causes
Choosing the right analysis technique
RCA techniques (fishbone diagram, mind map, process analysis, scatter diagram)
Activity: Analyze the process, create a fishbone diagram, correlation vs causation