CompTIA A+ Certification (Exams 220-1201 and 220-1202)

Price
$2,495.00 USD

Duration
5 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

CompTIA A+ Certification Prep (Exam 220-1201 & 220-1202) course equips participants with essential skills to install, configure, and maintain computer systems, mobile devices, and software. It covers troubleshooting, cybersecurity, and customer support, along with an understanding of cloud technologies, virtualization, and multi-OS environments in corporate settings.

Course Objectives

  • Install, configure, and maintain computer equipment, mobile devices, and software for end users
  • Service components based on customer requirements
  • Understand networking basics and apply basic cybersecurity methods to mitigate threats
  • Properly and safely diagnose, resolve, and document common hardware and software issues
  • Apply troubleshooting skills and provide customer support using appropriate communication skills
  • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments

Who Should Attend?

  • PC Support Specialist
  • IT Support Specialist
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

12 months of hands-on experience in an IT support specialist job role

Agenda

1. What Does an IT Specialist Do

  • The Hero of Problem Solving
  • The Troubleshooting Methodology
  • Additional Resources
  • Module Quiz

2. Installing Motherboards and Connectors

  • Cables and Connectors
  • Motherboards
  • Legacy Cables
  • Additional Resources
  • Module Quiz

3. Installing System Devices

  • Power Supplies and Cooling
  • Storage Devices
  • System Memory
  • CPUs
  • Challenge Lab: Troubleshoot Memory
  • Additional Resources
  • Module Quiz

4. Troubleshooting PC Hardware

  • BIOS and UEFI
  • Power and Disk Issues
  • System and Display Issues
  • Lab: Troubleshoot GPU
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

5. Comparing Local Networking Hardware

  • Network Types
  • Networking Hardware
  • Lab: Connect Patch Panel Cables
  • Network Cable Types
  • Wireless Networking Types
  • Additional Resources
  • Module Quiz

6. Configuring Network Addressing and Internet Connections

  • Internet Connection Types
  • TCP/IP Concepts
  • Network Communications
  • Network Configuration Concepts
  • Challenge Lab: Install a SOHO Network
  • Additional Resources
  • Module Quiz

7. Supporting Network Services

  • Networked Host Services
  • Internet and Embedded Appliances
  • Troubleshoot Networks
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

8. Summarizing Virtualization and Cloud Concepts

  • Client-Side Virtualization
  • Cloud Concepts
  • Additional Resources
  • Module Quiz

9. Supporting Mobile Devices

  • Mobile Devices and Peripherals
  • Mobile Apps and Data
  • Laptop Hardware
  • Troubleshoot Mobile Devices
  • Challenge Lab: Mobile Hardware Support
  • Additional Resources
  • Module Quiz

10. Supporting Print Devices

  • Printers and Multifunction Devices
  • Print Device Maintenance
  • Troubleshoot Print Devices
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

11. Managing Support Procedures

  • Documentation
  • Professional Communication
  • Types of Operating Systems
  • Additional Resources
  • Module Quiz

12. Configuring Windows

  • Windows User Settings
  • Windows System Settings
  • Install and Configure Applications
  • Cloud-Based Applications
  • Additional Resources
  • Module Quiz

13. Managing Windows

  • Use Management Consoles
  • Command-Line Tools
  • Windows Networking
  • Additional Resources
  • Module Quiz

14. Supporting Windows

  • Troubleshoot Windows Networking
  • Remote Access Technologies
  • Performance and Troubleshooting Tools
  • Troubleshoot Windows OS Problems
  • Additional Resources
  • Module Quiz

15. Securing Windows

  • Logical Security Concepts
  • Windows Security Settings
  • Windows Shares
  • Additional Resources
  • Module Quiz

16. Installing Operating Systems

  • Windows Editions
  • OS Installations and Upgrades
  • Additional Resources
  • Module Quiz

17. Supporting Other OS

  • Linux Features
  • Package and Network Management
  • macOS Features
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

18. Configuring SOHO Network Security

  • Attacks, Threats, and Vulnerabilities
  • Wireless Security Protocols
  • SOHO Router Security
  • Additional Security Measures
  • Additional Resources
  • Module Quiz

19. Managing Security Settings

  • Account Security
  • Workstation Security
  • Browser Security
  • Troubleshoot Workstation Security
  • Additional Resources
  • Module Quiz

20. Supporting Mobile Software

  • Mobile OS Security
  • Troubleshoot Mobile OS and App Software
  • Troubleshoot Mobile OS and App Security
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

21. Using Data Security

  • Data Backup and Recovery
  • Data Handling Best Practices
  • Artificial Intelligence
  • Additional Resources
  • Module Quiz

22. Implementing Operational Procedures

  • Change and Inventory Management
  • Common Safety and Environmental Procedures
  • Scripting Basics
  • Additional Resources
  • Module Quiz
  • Checkpoint Review
 

Upcoming Class Dates and Times

Aug 4, 5, 6, 7, 8
8:00 AM - 4:00 PM
ENROLL $2,495.00 USD
Aug 18, 19, 20, 21, 22
8:00 AM - 4:00 PM
ENROLL $2,495.00 USD
Sep 8, 9, 10, 11, 12
8:00 AM - 4:00 PM
ENROLL $2,495.00 USD
Sep 22, 23, 24, 25, 26
8:00 AM - 4:00 PM
ENROLL $2,495.00 USD
Oct 20, 21, 22, 23, 24
8:00 AM - 4:00 PM
ENROLL $2,495.00 USD
Dec 1, 2, 3, 4, 5
8:00 AM - 4:00 PM
ENROLL $2,495.00 USD
 



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