Hardware Asset Management (HAM) Fundamentals

Agenda

During this three-day interactive training course, attendees will access the ServiceNow platform in their own student instance, which is a “safe sandbox” loaded with demo and test data.

The course weaves a scenario throughout, simulating situations one might find in the real world. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered through a variety of labs.

On the final day, students will request their simulation instance, which is meant to be used as a capstone for the class. The instance will be available for two weeks beyond the end of the class. The simulator tasks allow attendees additional hands-on experience with ServiceNow Asset Management in an environment very similar to what they would experience on the job.

Module 1: Introduction to Hardware Asset Management

• Recognize basic hardware asset management terminology and concepts needed to be successful in the course
• Outline the steps needed to implement ServiceNow Asset Management and ServiceNow Hardware Asset Management applications
• Identify the roles, plugins, and resources that support ServiceNow IT asset management
• Describe ServiceNow’s IT asset management products

Module 2: Trustworthy Data

• Explain why good data is a prerequisite for good IT asset management
• Recognize what information you need to track on your devices
• Describe the characteristics of a model and an asset record
• Describe how Discovery, the CMDB, and Normalization Data Services combine to provide trustworthy data
• Describe how HAM hardware model normalization contributes to providing trustworthy data
• Differentiate between Asset, CI, and Model records

Module 3: Practical Management

• Explain how to manage hardware assets and consumables between stockrooms
• Examine automation for maintaining asset data
• Recognize the use of effective asset processes to manage and retire assets
• Discover how to manage hardware contracts

Module 4: Operational Integration

• Describe the process for creating asset reports
• Explain the use of the product catalog, service catalog, and vendor catalog for asset management
• Examine the use of effective processes in the operational asset lifecycle
• Identify how to automate the management of stock levels

Module 5: Strategic Conformance

• Recognize key components of hardware contract financials
• Explain depreciation and fixed assets
• Describe how to track total cost of ownership

Module 6: Maintenance and Evolution

• Identify resources to establish proper governance and development practices
• Evaluate the value of requirements versus maintenance burden and risk
• Describe how to use the platform’s capabilities to establish good data hygiene

Module 7: Hardware Asset Management Conclusion

• Course Outcome
• Course Review
• Hardware Asset Management Simulator
• Simulator:
• The Hardware Asset Management simulator is designed to reinforce what students have learned in this course and aid them in preparing for using the system in real-world settings.
• Simulators are meant to be capstones for the class, allowing students hands-on experience with ServiceNow products.
• The instance will be available for two weeks beyond the end of the class.