ServiceNow AI Implementation (SNAII)

Name: ServiceNow AI Implementation (SNAII)
Price: 1900.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$1,900.00 USD

Duration
2 Days

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

This course gives you a practical introduction to implementing, managing, customizing, and governing AI-powered solutions on the ServiceNow AI Platform. It's designed for Implementers, System Administrators, Application Developers, and AI Practitioners who want to deploy generative and agentic AI capabilities, create workflows, and extend ServiceNow with advanced functionality.

Who Should Attend?

This course is ideal for ServiceNow Administrators, AI Stewards, Application Developers, and IT Professionals who implement and manage ServiceNow's AI capabilities.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

Application Development Fundamentals
Common Service Data Model (CSDM) Fundamentals

Agenda

Understand foundational AI and Generative AI concepts and their relevance to ServiceNow.
Evaluate organizational readiness for AI implementation, including data, foundational applications, and governance.
Identify the components of the Now Assist framework and configure AI-powered end-user experiences.
Explain ServiceNow’s model provider strategy and how models are selected, routed, and governed.
Administer Now Assist deployments and manage settings through the Admin Console.
Implement governance and responsible AI controls using the Now Assist Guardian capabilities.
Extend the platform by building custom AI Skills with the Now Assist Skill Kit.
Design and implement Agentic Workflows and AI Agents to automate and accelerate business processes.
Enable cross-platform Agentic interaction using Agentic Fabric and the Model Context Provider (MCP) protocol.
Monitor AI adoption, utilization, and value in the AI Control Tower.