ITIL® (Version 5) Foundation Bridge

Price
$795.00 USD

Duration
1 Day

 

Delivery Methods
Virtual Instructor Led
Private Group

Add Membership
$133.00

Course Overview

The ITIL® (Version 5) Foundation BRIDGE Training course is designed for professionals who already hold ITIL 4 certification and need to transition efficiently to ITIL (Version 5). The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 materials.

You will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital products and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasizes practical understanding and organizational relevance, enabling immediate application of ITIL (Version 5) concepts.

Add the Membership above and receive these additional benefits:

  • 1-year PeopleCert membership + Subscription
  • 1 Free Exam Retake
  • Introduction to ITIL eBook

What Is Included

  • ITIL (Version 5) Foundation Bridge Exam Voucher
  • Earn 7 PDUs from Live Instructor-Led Sessions
  • Live, Scheduled Course Delivered via Webinar Platform
  • Expert Instructor with Real-World & Teaching Experience
  • Course is Guaranteed to Run: We’ll Never Cancel a Course
  • Option to Reschedule Course (see conditions)
  • Option to Retake the Course for FREE (see conditions)

Course Objectives

  • Understand what has changed from ITIL 4 to ITIL (Version 5)
  • Apply the ITIL (Version 5) digital product and service management model
  • Understand the updated ITIL Product and Service Lifecycle
  • Use ITIL (Version 5) concepts to improve service delivery and collaboration
  • Understand value streams, governance, and continual improvement in ITIL (Version 5)
  • Prepare for and pass the ITIL (Version 5) Foundation certification exam

Who Should Attend?

ITIL® 4 certification holders, at any level who want a quick and easy way to understand the key enhancements in ITIL® (Version 5) Foundation.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

Any ITIL® 4 certificate (excluding Cloud / Sustainability)

Agenda

Module 1: Key Concepts of Digital Product and Service Management

  • Differences between ITIL 4 and ITIL (Version 5)
  • Digital products and digital services
  • Product and Service Lifecycle model
  • Value, outcomes, costs, risks
  • Utility, warranty, sustainability, user experience

Module 2: Service Relationships

  • Organizations, service providers, service consumers, and digital product vendors
  • Service relationship types
  • Service offerings and service journeys
  • Roles: sponsor, customer, user
  • Service quality, service levels, and SLAs

Module 3: The ITIL Value System

  • Components of the ITIL Value System
  • Purpose and value co-creation
  • Relationship between value system elements

Module 4: Governance

  • Purpose and role of governance
  • Governance of digital technology
  • Governance activities: evaluate, direct, monitor

Module 5: ITIL Guiding Principles

  • Overview of the seven guiding principles
  • Applying principles in different contexts
  • Interaction of principles and feedback

Module 6: Value Chain and ITIL Management Practices

  • Product and Service Lifecycle activities
  • Discover, design, acquire, build, transition, operate, deliver, support
  • Role of management practices
  • ITIL Official Practice Guides

Module 7: Value Streams: Mapping and Management

  • Core and enabling value streams
  • Value stream mapping
  • Value stream management
  • Workflow optimization and complexity thinking

Module 8: Continual Improvement

  • Continual Improvement Model
  • Role of continual improvement in ITIL
  • Applying improvement across the value system

Module 9: The ITIL Four Dimensions of Product and Service Management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External and internal influencing factors

Module 10: ITIL and AI

  • AI, GenAI, and agentic AI concepts
  • AI support across lifecycle activities
  • ITIL AI Capability Model
  • AI governance considerations

Module 11: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
 

Upcoming Class Dates and Times

Jun 8
8:00 AM - 4:00 PM
ENROLL $795.00 USD
Jul 13
8:00 AM - 4:00 PM
ENROLL $795.00 USD
Aug 14
8:00 AM - 4:00 PM
ENROLL $795.00 USD
Sep 17
8:00 AM - 4:00 PM
ENROLL $795.00 USD
Oct 19
8:00 AM - 4:00 PM
ENROLL $795.00 USD
Nov 9
8:00 AM - 4:00 PM
ENROLL $795.00 USD
Dec 14
8:00 AM - 4:00 PM
ENROLL $795.00 USD
CourseID: 3606826E
 



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