ITIL® Service (Version 5)

Price
$2,385.00 USD

Duration
3 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Add Membership
$133.00

Course Overview

The ITIL Service (Version 5) course provides learners with the guidance needed to design, deliver, operate, support, and continually improve digital services in alignment with ITIL 5.

Participants learn how services create value, how service relationships evolve, and how organizations can manage services holistically across the lifecycle. The course emphasizes practical application, governance, value streams, and service resilience in digital and AI enabled environments.

Add the PeopleCert Membership+ to your course and receive these additional benefits:

  • 1-year PeopleCert membership + Subscription
  • 1 Free Exam Retake

What Is Included

  • ITIL Service (Version 5) Exam Voucher
  • Earn 7 PDUs from Live Instructor-Led Sessions
  • Live, Scheduled Course Delivered via Webinar Platform
  • Expert Instructor with Real-World & Teaching Experience
  • Course is Guaranteed to Run: We’ll Never Cancel a Course
  • Option to Reschedule Course (see conditions)
  • Option to Retake the Course for FREE (see conditions)

Course Objectives

  • Core concepts of digital services and service value
  • The ITIL Product and Service Lifecycle from a service perspective
  • How value streams support service delivery and improvement
  • Service governance, risk, and continual improvement
  • How ITIL integrates with DevOps, AI, and project management
  • How to prepare for and pass the ITIL® Service certification exam

Who Should Attend?

This course is intended for professionals responsible for designing, delivering, supporting, and improving IT-enabled services within modern digital organizations. It is particularly valuable for individuals focused on service quality, operational excellence, and ensuring services consistently deliver value to customers and the business.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.

Agenda

Module 1: Digital Products and Services

  • Definition and characteristics of digital products
  • How digital products create value and enable services
  • Relationships between digital products, services, and service offerings
  • Overview of the ITIL Product and Service Lifecycle from a product perspective

Module 2: Discover

  • Understanding consumer needs, market context, and product direction
  • Aligning product vision, positioning, and portfolio decisions
  • Applying discovery at organizational, portfolio, and product levels
  • Assessing context, agreeing objectives, prioritizing initiatives, and communicating roadmap changes

Module 3: Design

  • Human centered and holistic product design principles
  • Designing product capabilities, interfaces, and workflows
  • Creating product specifications and prototypes
  • Translating product direction into actionable designs

Module 4: Acquire

  • Acquiring technology, people, and third party services for products
  • Evaluating sourcing options and acquisition strategies
  • Managing suppliers and internal capabilities
  • Ensuring acquired resources support product lifecycle needs

Module 5: Build

  • Integrating design into build activities
  • Developing and testing product components and integrations
  • Managing iterative development and quality controls
  • Preparing products for transition and use

Module 6: Transition

  • Transitioning products into live environments
  • Managing releases, deployments, and change
  • Ensuring product readiness, knowledge transfer, and risk management
  • Stabilizing products during early life support

Module 7: Operate

  • Operating digital products reliably and securely
  • Monitoring product performance, availability, and capacity
  • Managing incidents and operational issues
  • Maintaining product stability and operational effectiveness

Module 8: Deliver

  • Delivering product enabled services to consumers
  • Managing onboarding, access, and service interactions
  • Supporting service consumption through products
  • Maintaining service quality and stakeholder relationships

Module 9: Support

  • Supporting products during normal operation and disruption
  • Managing problems, known errors, and recovery activities
  • Using knowledge to improve product support effectiveness
  • Reducing recurrence and improving product resilience

Module 10: Lifecycle Management

  • Managing digital products end to end across the lifecycle
  • Integrating lifecycle activities into product value streams
  • Governing products for consistency, sustainability, and improvement
  • Applying continual improvement to product management

Module 11: ITIL and Other Frameworks

  • Integrating ITIL Product with DevOps practices
  • Aligning ITIL Product with PRINCE2 and project delivery
  • Using AI and automation to support product management
  • Applying governance and decision support across the product lifecycle
 

Get in touch to schedule training for your team
We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.

CourseID: 3606830E
 



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