Human Resources Service Delivery (HRSD) Fundamentals

Name: Human Resources Service Delivery (HRSD) Fundamentals
Price: 1900.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$1,900.00 USD

Duration
2 Days

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

Learn the role of an HR Administrator in ServiceNow.

Gain in-depth knowledge on configuring the ServiceNow HRSD application.

During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring the ServiceNow HRSD application. You will access the ServiceNow platform in your own student instance, which is a “sandbox” loaded with demo and test data. Participants will perform the duties of a technical consultant implementing the HRSD solution for a fictitious company. Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.

Course Objectives

Who Should Attend?

This course is designed for consultants who need to implement the ServiceNow Human Resources Service Delivery application.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

ServiceNow Platform Implementation
Human Resources Service Delivery (HRSD) Fundamentals
ServiceNow Administration Fundamentals (SNAF)

Agenda

Module 1

Provides an overview of the HR Service Delivery (HRSD) suite of applications and how they are integrated in the ServiceNow platform. It also details key features of the current release.

Module 2

Explores the implementation methodology that is recommended for an HR implementation. ServiceNow provides implementation partners with access to checklists, project plans, and other collateral that may be used as part of the implementation project.

Module 3

Students learn the table structure and schema mapping of the HRSD solution. Participants will explore HR Guided Setup, PDF Document Templates, and Routing and Assignment Rules. Participants create and parse a PDF Document template and add a link to the HR Case form which navigates to a third-party website.

Module 4

Explores the Lifecycle Events application. Participants learn how to configure a Lifecycle Event, then they build and test a Lifecycle Event in their practice instance.
Module 5
- Details the Employee Service Center, Knowledge, and Now Mobile. Participants rebrand the Employee Service Center, expand the search configuration for knowledge on an HR Case, and configure Now Mobile. They may also choose to configure Connect Chat.
Module 6
- Participants learn about the security options available in ServiceNow. Data Governance methods like client-side masking, encryption, ACL security, and Delegated Development are explored at length. Participants use the COE ACL Configuration module to restrict access to a COE, create a business rule to restrict access to a highly secure field on a form, and work with Restricted Caller Access records. The course concludes with the opportunity for participants to work through the HR Implementation Simulator in the classroom. This allows students to ask the instructor questions as they work or to explore other concepts in more detail.