Service Portal Fundamentals (SNSPF)

Name: Service Portal Fundamentals (SNSPF)
Price: 1900.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$1,900.00 USD

Duration
2 Days

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

Learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal.

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two-day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox.

These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.

Course Objectives

Explore all aspects of the Service Portal application
Learn how to re-configure an existing portal
Review the Service Portal framework
Create new Service Portals, Themes, Pages, and Menus, and Search Sources
Understand how to use and create Widgets
Re-use existing Portal components
Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination
Configure other aspects of the platform to enhance a Service Portal
Create a Guided Tour within a Service Portal

Who Should Attend?

This course is designed for low-code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization's services online. Project / Program / Engagement Managers – who will be leading the implementation of the ServiceNow® Customer Service Management (CSM) product

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

Completion of the ServiceNow Fundamentals course with 6-plus months of hands-on administration experience.
Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of: Scripting in ServiceNow, AngularJS, Bootstrap, CSS, HTML
ServiceNow Administration Fundamentals (SNAF) Instructor-Led or OnDemand