ServiceNow Administration Advanced (SNSAA)

Price
$1,900.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance.

The System Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate application of concepts.

This course explores the ServiceNow application and how it is defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course examines the importance of reporting. Debugging tools are introduced. Also, ServiceNow’s ability to integrate with many third-party applications and data sources is analyzed. The course reviews how ServiceNow reporting enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist. Tools for data hygiene is reviewed. The course emphasizes the importance of maintaining the system to provide a better user experience.

Course Objectives

Who Should Attend?

This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems – in production for approximately six to 12 months – and who have successfully passed the System Administration certification.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

  • ServiceNow Administration Fundamentals (SNAF)
  • Scripting in ServiceNow Fundamentals

Agenda

Module 1: Application Data Management

  • Lab 1.1: Configuration and Update Sets
  • Lab 1.2: Clone an Instance
  • Lab 1.3: Create a Database Index

Module 2: Reporting

  • Lab 2.1: Report Using a Database View
  • Lab 2.2: Report with a Report Source
  • Lab 2.3: Create a Dashboard

Module 3: Debugging

  • Lab 3.1: Session Debug
  • Lab 3.2: Scripts – Background and Fix Scripts
  • Lab 3.3 Script Debugger

Module 4: Integrations

  • Lab 4.1: Web Services
  • Lab 4.2: Flow Designer
  • Lab 4.3: Integration Hub

Module 5: Platform Optimization and Maintenance - Data

  • Lab 5.1: Data Maintenance

Module 6: Platform Optimization and Maintenance - Instance

  • Lab 6.1: Instance Maintenance
  • Lab 6.2: Upgrades and Calculations

Optional Lab

  • Cross Scope Application Security
 

Upcoming Class Dates and Times

May 14, 15
9:00 AM - 5:00 PM
ENROLL $1,900.00 USD

Virtual: Online - CST
Jun 16, 17
9:00 AM - 5:00 PM
ENROLL $1,900.00 USD

Virtual: Online - CST
CourseID: 3606864E
               
 



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