ITIL® (Version 5) Transformation

Price
$2,385.00 USD

Duration
3 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.

Add the Membership above and receive these additional benefits:

  • 1-year PeopleCert membership + Subscription
  • 1 Free Exam Retake

What Is Included

  • ITIL (Version 5) Transformation Exam Voucher
  • Earn 21 PDUs from Live Instructor-Led Sessions
  • Live, Scheduled Course Delivered via Webinar Platform
  • Expert Instructor with Real-World & Teaching Experience
  • Course is Guaranteed to Run: We’ll Never Cancel a Course
  • Option to Reschedule Course (see conditions)
  • Option to Retake the Course for FREE (see conditions)

Course Objectives

  • Core concepts of digital experience and experience value
  • How experience integrates with the ITIL Product and Service Lifecycle
  • How lifecycle activities influence experience outcomes
  • Experience governance, signals, and continual improvement
  • How ITIL integrates experience thinking with DevOps, AI, and project management
  • How to prepare for and pass the ITIL® Experience certification exam

Who Should Attend?

  • Sponsors and owners of transformation initiatives, responsible for leading change.
  • Professionals involved in delivering transformation work, to understand what needs to be done.
  • Professionals impacted by transformation, to understand the support and engagement they can expect.
  • Consultants supporting organizations through transformation initiatives.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

  • Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification
  • We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.

Agenda

Module 1: Introduction to ITIL® Transformation

  • 1.1 Key concepts of ITIL®
  • 1.2 Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model

  • 2.1 Layers, stages, steps, and contextual adaptation in transformation
  • 2.2 End-to-end examples

Module 3: Transformation patterns

  • 3.1 Introduction to transformation patterns
  • 3.2 Initiation patterns
  • 3.3 Governance patterns
  • 3.4 Execution patterns

Module 4: Measurement, learning, and synthesis

  • 4.1 Tools, methods and techniques
  • 4.2 Measurement and evidence
  • 4.3 Learning and knowledge transfer

Module 5: ITIL® and AI

  • 5.1 Transformation in the AI context
  • 5.2 AI governance

Module 6: ITIL® and other frameworks

  • 6.1 ITIL® and DevOps
  • 6.2 ITIL® and PRINCE2®
 

Get in touch to schedule training for your team
We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.

CourseID: 3606868E
 



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