Course Overview
In this course you will learn how to create, deploy and integrate agents in CX Agent Studio. You will create agents end-to-end including instructions, tools and sub-agents that work both for text and voice. Additionally, you will learn the different ways you can deploy the agent as well as integrations via web, API, telephony and CCaaS solutions. Finally, you will implement evaluations and configure monitoring and logging to understand the performance of your agent.
Course Objectives
- Design multi-agent architectures and developer-first workflows
- Evaluate CX agent performance. Implement deterministic logic
- Create and maintain data stores that enhance CX agents
- Deploy a CX agent to various digital channels
- Leverage CX agent tools and connectors to integrate with various providers
- Escalate to human agents. Apply industry best practices for a successful launch
- Utilize Native Audio to configure natural voice-based interactions
Who Should Attend?
Conversational Architects, Designers, and Data Engineers
- Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
- Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
- Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
- Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
- Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
- Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.
Agenda
- Introduction to CX Agent Studio
- Build CX Agents
- Programmatic Management and Voice Agents
- Extend CX Agents with Agent Search Data Stores
- Evaluate and Configure CX Agents
- CX Agent Studio Integrations
- Essentials for a Successful Launch