CompTIA Soft Skills Essentials

Price
$99.00 USD

Duration
1 Day

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

CompTIA Soft Skills Essentials builds practical employability skills across professionalism, communication, teamwork, critical thinking, problem-solving, and career development. Learners explore workplace habits, time management, professional appearance, active listening, questioning, writing, collaboration, team development, feedback, decision-making, resumes, networking, and interviewing.

The course uses activities, case studies, and lesson reviews to help learners apply these skills in professional settings and strengthen their readiness for long-term career success.

Course Objectives

  • Demonstrate professional habits, effective time management, and workplace readiness.
  • Adapt professional appearance and grooming to different workplace settings.
  • Use communication pillars, active listening, effective questioning, and strong writing practices.
  • Recognize body language, communication barriers, and techniques for positive communication.
  • Collaborate effectively across in-person, remote, and project-team environments.
  • Navigate team-development stages, communication styles, conflict, and feedback.
  • Apply critical-thinking, cost-benefit, risk-assessment, and decision-making methods.
  • Build a professional brand, resume, LinkedIn presence, network, and interviewing strategy.

Who Should Attend?

  • Early-career professionals and individuals preparing to enter the workforce
  • Technical professionals seeking stronger workplace and communication skills
  • Team members who want to improve collaboration, feedback, and problem-solving
  • Job seekers preparing resumes, LinkedIn profiles, networking plans, and interviews
  • Anyone seeking a practical foundation in professional and career-readiness skills
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

No formal prerequisites are required. Learners should be prepared to participate in workplace scenarios, written exercises, team activities, and career-development practice.

Agenda

Character and Professionalism

  • Character and Professionalism
  • Employability Skills
  • High-Level Employability Skills
  • Benefits of Employability Skills
  • Lesson Review
  • Habits and Qualities of Effective Employees
  • Time Management Using the Eisenhower Matrix
  • Activity: Time Management
  • Habits for Workplace Excellence
  • Key Qualities for Professional Success
  • Lesson Review
  • Professional Appearance
  • Your Appearance in the Workplace
  • Following a Professional Dress Code
  • Adapting Your Appearance to Different Professional Settings
  • Assembling a Professional Wardrobe
  • Understanding Personal Grooming
  • Essential Grooming Habits
  • Developing Your Grooming Routine
  • Case Study: Dress and Grooming
  • Activity: Dress for Success
  • Adjustments for Different Professional Settings
  • Activity: Professional Appearance
  • Lesson Review

Communication

  • The Four Communication Pillars
  • The Four Major Pillars
  • Identifying Who
  • Identifying What
  • Explaining Why
  • Choosing How
  • Case Study: Using the Four Communication Pillars
  • Activity: The Four Communication Pillars
  • Lesson Review
  • Developing Listening Skills
  • The Importance of Listening Skills
  • Core Components of Active Listening
  • Overcoming Listening Barriers
  • Activity: Listening Skills
  • Lesson Review
  • Effective Questioning
  • The Importance of Questioning
  • Open-Ended Questions
  • Tips for Using Open-Ended Questions
  • Mastering Closed-Ended Questions
  • Mastering Probing Questions
  • Reflective Questions
  • Opinion-Seeking Questions
  • Best Practices in Questioning
  • Activity: Effective Questioning
  • Lesson Review
  • Effective Writing
  • Features of Effective Writing
  • Writing Best Practices
  • Impactful Email Structure
  • Key Elements of Effective Reports
  • Techniques for Persuasive Writing
  • Activity: Effective Writing
  • Lesson Review
  • Advanced Communication Techniques
  • Body Language in Professional Settings
  • Effective Body Language Skills
  • Activity: Body Language
  • Transforming Negatives into Positives
  • Communication Barriers
  • Activity: Use Communication Skills
  • Lesson Review

Collaboration and Teamwork

  • Collaboration and Teamwork
  • Workplace Collaboration
  • Digital Collaboration Tools
  • Building Effective Teamwork
  • Remote vs. In-Person Teamwork Dynamics
  • Workplace Cooperation and Compromise
  • Case Study: A Software Project That Failed Due to Poor Collaboration
  • Lesson Review
  • Team Stages
  • Navigating the Forming Stage in Team Development
  • Mastering the Storming Stage
  • Mastering the Norming Stage
  • Mastering the Performing Stage
  • Navigating the Adjourning (Mourning) Stage in Team Development
  • Case Study: Navigating the Storming Stage in an IT Project Team
  • Activity: Team Stages
  • Lesson Review
  • Being a Great Team Member
  • Developing Essential Team Player Qualities
  • Case Study: Development of Essential Team Player Qualities
  • Activity: Be a Good Team Member
  • Project Teams
  • Building an Effective Project Team
  • Case Study: Assembling an Effective Team
  • Steps to Resolve Conflict
  • Activity: Resolve Conflict
  • Lesson Review
  • Using Communication Styles
  • Communication Styles
  • Communication Styles in the Workplace
  • Case Study 1: Dominator Communication Style
  • Case Study 2: Persuader Communication Style
  • Case Study 3: Supporter Communication Style
  • Case Study 4: Analyzer Communication Style
  • Activity: Team Communication Styles
  • Lesson Review
  • Understanding Feedback
  • The Role of Feedback in Team Dynamics
  • Professional Feedback Structure
  • Constructive Feedback Guidelines
  • Case Study: The Importance of Timeliness in Feedback
  • Case Study: The Power of Specificity and Descriptiveness in Feedback
  • The SBI Feedback Model
  • Mastering Receiving Feedback
  • Case Study: Feedback During a Code Review
  • Lesson Review

Critical Thinking and Problem-Solving

  • Critical Thinking
  • Importance of Critical Thinking in the Workplace
  • Key Critical Thinking Skills
  • Strategy 1: Question Assumptions and Explore Deeper Causes
  • Strategy 2: Synthesize Complex Information for Better Decision-Making
  • Training Resources to Support Critical Thinking Development
  • Activity: Characteristics of Critical Thinkers
  • Lesson Review
  • Making Good Decisions
  • Decision-Making and Problem-Solving as Critical Thinking Skills
  • Case Study: Decision Making
  • Completing a Cost-Benefit Analysis
  • Avoiding Common Decision-Making Pitfalls
  • Problem-Solving: A Critical Thinking Skill
  • Risk Assessment in Decision-Making
  • Decision-Making Frameworks
  • Collaborative Problem-Solving
  • Activity: Problem Solving
  • Making a Decision
  • Agile Decision-Making
  • Agile Decision-Making: Case Study
  • Heuristic Decision-Making
  • Heuristic Decision-Making: Case Study
  • The Rational Decision-Making Model
  • Case Study in Rational Decision-Making Model
  • Activity: Making Good Decisions
  • Lesson Review

Career Success

  • A Successful Career
  • Understanding Career Success
  • Professional Image and Personal Brand
  • Personal Brand
  • Lesson Review
  • Creating an Effective Resume
  • Effective Resumes
  • Key Elements of a Resume
  • Case Study: Crafting a Winning IT Resume
  • Activity: Create an Effective Resume
  • Formatting Your Resume
  • Building Your Professional Brand on LinkedIn
  • LinkedIn Checklist
  • Professional Networking
  • Implementing Networking Strategies
  • Lesson Review
  • Interviewing Skills
  • Preparing for a Job Interview
  • Understanding the Interview Process
  • Strategies for After the Interview
  • STAR Interviewing Method
  • Case Study: Mastering STAR Interviewing
  • Activity: Interviewing
  • Making a Strong First Impression
  • Mastering the "Tell Me About Yourself" Question
  • Lesson Review
 

Get in touch to schedule training for your team
We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.

CourseID: 3607032E
 



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