The Top 10 Soft Skills You Need to Succeed in the Workplace

Taylor Karl
/ Categories: Resources, Training Trends, ITIL
The Top 10 Soft Skills You Need to Succeed in the Workplace 2974 0

Having the technical skills and knowledge is only one part of being the best you can potentially be in the workplace. In addition to hard skills, we must constantly develop the soft skills that allow us to work the most effectively with others. So, what are some of the most important soft skills?


Communication. Communication is one of the most critical soft skills because every other soft skill you build upon involves, you guessed it, communication! The ability to communicate clearly and professionally is more than just sending the message; it’s the ability to receive, actively listen, and hear what isn’t being said.

Empathy. Empathy is the ability to identify with another person’s experience, and it’s the core component of emotional intelligence.

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Teamwork. Even if you work most of the time independently, inevitably, you will work with others. Finding ways to build teams to accomplish what needs to be done in an organization most efficiently and accurately is often challenging, especially when bringing together team members with different skills. Building a team that leverages everyone’s talents and ensures each person contributes is essential.

Problem-Solving. No matter your industry or your role at your company, problem-solving is part of your job. Whether the problems you encounter are big or small, you still solve problems every day. Learning how to apply problem-solving skills helps not only to enhance productivity but also helps to cultivate relationships by focusing on shared goals and solutions.


Time Management. Every single person has 1,440 minutes in a day. So why do some people seem to get so much more done? The ability to effectively manage your time is key to productivity. You may not be able to create more time in your day, but applying your time management skills can help you make the most of the time that you do have.

Attitude and Work Ethic. Creating a positive attitude is one of the best things you can do for productivity and workplace satisfaction. People with consistently positive attitudes are seen as approachable and can build more effective workplace relationships. A positive attitude also serves you well when facing challenges or setbacks. It breeds resilience. A solid work ethic also helps you find reward in your work and shows dedication. Not just to goals and outcomes but to your professional development.

Adaptability and Flexibility. The ability to change according to the means of the situation or unwillingness to compromise shows weakness or a lack of conviction. Compramising change for needs in a fast-paced workplace is key to success. Change can be scary but learning to adapt and flex as needed is essential to personal and professional growth.

Self-Confidence. Self-confidence is not being egotistical or acting like you are better than others. Self-confidence is simply the belief that you know what to do and how to do it, that you are good at what you do, and that you can handle whatever comes your way. Demonstrating confidence helps demonstrates you are skilled and adaptable.

Ability to Learn from Criticism. Listening to learn from criticism is essential to personal and professional development. Learning from criticism shows you value what others say and helps develop a sense of commitment to what you do and your growth.

Networking. The idea behind networking is that it should be intentional, helping you to create connections that can expand your circle of learning and support. When many people think of networking, they think of what you can get from others, but shifting your mindset to what you can give in a networking relationship can help you make more meaningful connections.

Providing growth opportunities and a dedication to learning and professional development instills a feeling of value and confidence in your staff and will also better serve your bottom line.

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