ITIL® Training Courses

ITIL training from New Horizons

ITIL is an integrated set of processes and best-practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management in the world. Learn how to effectively reduce your organization's IT costs, better define and formalize operational processes, provide a “common language” for both business and IT, and improve overall customer satisfaction.

ITIL training from New Horizons is ideal for any technology professionals looking to create a solid foundation of IT service management in their organization or pursue ITIL certification.

 

ITIL Foundation Training

ITIL® 4 Foundation

This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This course includes an exam voucher.

3 Days | $1995 USD
Download the ITIL ebook

Take2 Re-Sit Exam Add On Option - Take2 is available with purchase of a ITIL® course as an add-on. Take2 allows you to retake your ITIL exam, in the event that you do not pass on your first attempt. You must schedule and take the re-sit exam within 6 months from the date of your initial exam.

Buy Take2 - $100
 

ITIL Specialist – Practice Manager (PM) Training

ITIL® 4 Specialist: Monitor, Support and Fulfil

Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services.

3 Days | $2385 USD

ITIL® 4 Specialist: Plan, Implement, and Control

The ITIL 4 Specialist: Plan, Implement and Control combined practice module is a 3-day course designed for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.

3 Days | $2385 USD

ITIL® 4 Specialist: Collaborate, Assure and Improve

This course is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

3 Days | $2385 USD
 

ITIL Managing Professional Training

ITIL® 4 Specialist Create, Deliver and Support (CDS)

Begin your journey toward the ITIL Managing Professional designation. Acquire insights that allow you to integrate value streams and activities to create, deliver and support IT-enabled products and services. This class includes an exam voucher.

3 Days | $2385 USD

ITIL® 4 Specialist - Drive Stakeholder Value (DSV)

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. This class includes an exam voucher.

3 Days | $2385 USD

ITIL® 4 Specialist High Velocity IT (HVIT)

This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean. This class includes an exam voucher.

3 Days | $2385 USD
 

ITIL Strategic Leader Training

ITIL® 4 Strategist Direct Plan and Improve (DPI)

In this course, you will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

3 Days | $2385 USD

ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)

You will experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.

3 Days | $2385 USD
 

ITIL Extension Modules Training

ITIL® 4 Specialist: Sustainability in Digital & IT

This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL® ’s Service Value Chain and ITIL® practices.

3 Days | $2385 USD
 

ITIL v4 Certification Details

The ITIL 4 certification program can be tailored to a person's or an organization's learning needs. It employs a modular, tier-based structure to let you either focus on particular subject areas or build a broad understanding of service management.


ITIL Certification Chart


ITIL 4 Foundation Certification

Anyone who needs to learn the fundamentals of IT and digital service delivery and is interested in the adoption of a new service management culture should consider the ITIL 4 Foundation certification. It is intended for professionals beginning their ITIL 4 journey or those seeking to improve their current level of ITIL knowledge.

ITIL 4 Strategic Leader Certification

ITIL 4 Strategic Leader acknowledges the need of ITIL for all digitally enabled services, not only IT operations. Earning your ITIL 4 Strategic Leader certification demonstrates a clear grasp of how IT impacts and guides a companies strategy.

To earn your ITIL 4 Managing Professional or ITIL 4 Strategic Leader, you must complete all modules in each stream, with ITIL Strategist Direct, Plan and Improve being a universal module for both streams

After earning the ITIL 4 Managing Professional designation, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation.

ITIL 4 Managing Professional Certification

For IT professionals working in technology and across digital teams, ITIL 4 Managing Professional is an ideal next step after ITIL 4 Foundation. The Managing Professional (MP) stream gives students the technical and practical know-how they need to manage productive IT-enabled services, teams, and workflows.

 

Why Choose New Horizons for Your ITIL Training?

Accredited Training Partner
New Horizons is an Accredited Training Organization with PeopleCert. That means that our certified subject matter experts only deliver content authorized by PeopleCert to best prepare you for your certification exam.

Private Group Training
Let our world-class instructors come to you to deliver training at your place of business or we can present to your team online using our Virtual Instructor-Led Training platform. Unify your team's learning experience by scheduling a Private Group Training session.
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Custom Training Solutions
Make sure your business objectives are being met by customizing the class to specifically address your needs. Our subject matter experts can customize the class to specifically address the unique goals of your team.

Free Re-Takes
Most completed New Horizons courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most courses, if they are the same version, FREE OF CHARGE, within six months of course completion. Exceptions: Cisco, Citrix, VMware, Red Hat, and courses provided by affiliated 3rd party training providers.

Guaranteed to Run Schedule
Schedule your Guaranteed to Run (GTR) class with confidence. Choose from hundreds of GTR dates across a diverse catalog of course titles and never worry about your class cancelling at the last minute.



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