ITIL® 4 Foundation Certification

Anyone who needs to learn the fundamentals of IT and digital service delivery and is interested in the adoption of a new service management culture should consider the ITIL® 4 Foundation certification. It is intended for professionals beginning their ITIL journey or those seeking to improve their current level of ITIL knowledge.

Key areas of focus that are measured and validated with ITIL® 4 Foundation:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain and they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices

Steps to Achieve Your ITIL® 4 Foundation Certification

  1. Attend ITIL® 4 Foundation
  2. Pass the following exams:
  • ITIL® 4 Foundation Exam (exam voucher included with your class)

ITIL® 4 Foundation Certification Courses

ITIL® 4 Foundation

This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This course includes an exam voucher.

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3 Days | $1695

ITIL Take2

Take2 Re-Sit Exam Add On Option - Take2 is available with purchase of a ITIL® course as an add-on. Take2 allows you to retake your ITIL exam, in the event that you do not pass on your first attempt. You must schedule and take the re-sit exam within 6 months from the date of your initial exam.

Buy Take2 - $100

ITIL Mock Exam

ITIL Mock Exam - Official Mock Exams are full, timed and marked exams aiming to test your readiness to sit an Official Examination and to help you familiarize yourself with the Examination interface. Succeeding in an Official PeopleCert Mock Exam does not guarantee success in the actual Official Examination.

Buy Mock Exam - $105

ITIL 4 Certification - Next Steps

Once you earn your ITIL® 4 Foundation certificate, you can continue your ITIL certification journey with the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader certifications.


ITIL Managing Professional Training

ITIL® 4 Specialist Create, Deliver and Support (CDS)

Begin your journey toward the ITIL Managing Professional designation. Acquire insights that allow you to integrate value streams and activities to create, deliver and support IT-enabled products and services. This class includes an exam voucher.

3 Days | $2385

ITIL® 4 Managing Professional - Drive Stakeholder Value (DSV)

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. This class includes an exam voucher.

3 Days | $2385

ITIL® 4 Specialist High Velocity IT (HVIT)

This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean. This class includes an exam voucher.

3 Days | $2385

ITIL Strategic Leader Training

ITIL® 4 Strategist Direct Plan and Improve (DPI)

In this course, you will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

3 Days | $2385

ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)

You will experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.

3 Days | $2385