Does this course include the ITIL® 4 Foundation exam?
Yes. The New Horizons ITIL 4 Foundation course includes an official PeopleCert exam voucher.
PeopleCert exam vouchers are valid for 12 months and allow you to schedule your online proctored exam at a time that works for you.
What training materials are included in the ITIL® 4 Foundation course?
New Horizons provides all required course materials for ITIL 4 Foundation training. Students also receive the
official ITIL 4 Foundation eBook from PeopleCert, which is included automatically with all exam vouchers.
Additional instructor-recommended resources may be provided to support your study and exam preparation.
Can a course be retaken at no additional charge?
Yes. Most completed New Horizons courses are backed by our Learning Guarantee. You may retake the same version of most courses for free within six months.
Exceptions: Cisco, Citrix, VMware, and courses delivered by affiliated third-party training providers.
Note: Retakes may require updated courseware fees, lab fees, or a new exam voucher if applicable.
What is the ITIL 4 Foundation certification?
ITIL 4 Foundation is the globally recognized entry-level certification that introduces the ITIL 4 framework and the Service Value System (SVS).
It validates your understanding of modern service management concepts, practices, guiding principles, and how ITIL supports digital transformation, Agile, and DevOps.
What are the eligibility requirements for ITIL 4 Foundation certification?
There are no prerequisites to enroll in the ITIL 4 Foundation course. To earn the certification, you must:
- Complete an accredited training program, such as the New Horizons ITIL 4 Foundation course
- Use your included PeopleCert exam voucher to schedule and pass the official ITIL 4 Foundation exam
What are the typical positions held by those with an ITIL 4 Foundation certification?
Professionals who earn the ITIL 4 Foundation certification commonly hold roles such as:
IT Manager, IT Director, Service Desk Manager, IT Project Manager, Operations Manager, CIO,
and positions related to service delivery, IT governance, support, and digital transformation.
How much do those with the ITIL 4 Foundation certification make?
Salaries vary by experience, role, and geographic location. Industry data shows that professionals with ITIL 4 Foundation
and IT service management experience earn an average salary of approximately $98,212.
Top-paying regions include the United States, United Kingdom, Canada, India, and Australia.
What is a PeopleCert Plus membership?
PeopleCert Plus is an optional membership program that helps certified professionals stay current,
maintain their certifications, and access exclusive learning resources. Membership benefits include:
-
Certification upkeep through CPD:
Maintain active certifications by logging 20 CPD points per year for three consecutive years
through the official Continuous Professional Development program.
-
Access to 150+ official eBooks and resources:
Membership includes access to the PeopleCert Library, which offers ITIL, PRINCE2, DevOps,
and other official publications, practice guides, and playbooks.
-
Digital badges for professional visibility:
Members receive verified digital badges for certifications and PeopleCert Masterclass participation,
making it easy to showcase accomplishments on LinkedIn and other platforms.
-
Free mock exams and Take2 retake option:
Members gain access to official mock exams and Take2, which provides a free exam retake if needed —
improving exam readiness and reducing risk.