Business Process Improvement

Price
$1,195.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce costs and waste, increase operational efficiency, and enhance productivity. This course explores the need for a business process focus, the essential steps for process improvement, and the critical success factors for making the effort successful. It provides a practical framework for improving processes, process improvement concepts and techniques, and valuable tips on how to introduce process change into the organization and to get the most from your process improvement effort.

Note: This course has been approved by PMI for 14 PDUs and by IIBA for 14 CDUs.

Course Objectives

  • Describe an industry-standard Business Process Management framework and how BPI fits into it.
  • Describe the purpose, benefits, and critical issues of Business Process Improvement (BPI).
  • Employ industry-standard techniques for analyzing the root cause of process problems.
  • Determine appropriate metrics for analyzing business processes.
  • Use process maps to discover and analyze process problems.
  • Design new processes using lean techniques that eliminate waste and maximize business value.
  • Use three standard principles to optimize process design.
  • Discuss the importance of monitoring and managing processes.
  • Identify key metrics for the ongoing monitoring and reporting of process performance and efficiency.
  • Facilitate the introduction of process change in the organization using practical techniques.
  • Who Should Attend?

    Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes.
    • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
    • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
    • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
    • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
    • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
    • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

    Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

    Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

    If you have questions about Learning Credits or our Corporate Tech Pass, please contact your Account Manager.

    Course Prerequisites

    Experience in modeling business processes strongly encouraged. The course Business Process Modeling satisfies this prerequisite.

    Agenda

    1 - Business Process Improvement (BPI) Overview

    • Framework for business process management (BPM)
    • Business process improvement challenges
    • Case for business process improvement
    • Business process improvement benefits

    2 - Process Measurement

    • Analysis and metrics overview
    • What to measure
    • Benefits of measurement
    • Data types – attribute and variable
    • Data variation and data collection

    3 - Process Analysis

    • Analysis key concepts, steps, and challenges
    • Analysis Tools / Techniques (SIPOC, Value Stream map, Process map, BOLO, Pareto Chart, Histogram, Scatter Plot, Run Chart, Rolled throughput Yield, Castle Steps)

    4 - Process Design

    • Process Design Principles
    • Time optimization Techniques
    • Quality Optimization Techniques
    • Value Optimization Techniques
    • Common Design Flaws

    5 - Process Transformation

    • Identify transformation tasks
    • Four stages of change
    • Resistance to change

    6 - Process Performance Management

    • Data management
    • Displaying data
     

    Upcoming Class Dates and Times

    Jun 17,18
    8:30 AM - 4:30 PM
    ENROLL $1,195.00 USD
    Sep 30, Oct 1
    8:30 AM - 4:30 PM
    ENROLL $1,195.00 USD
    Dec 9,10
    8:30 AM - 4:30 PM
    ENROLL $1,195.00 USD
     



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