Business Process Improvement Course

Price
$1,195.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Business Process Improvement Overview

Unlock one of the fastest ways to drive measurable results in any organization. This course equips you with practical tools to define problems, scope processes, and uncover root causes of inefficiency. Learn to model current workflows, analyze performance, and design improved processes that deliver measurable value. Gain hands-on techniques to implement, monitor, and sustain improvements for long-term success. Ideal for professionals seeking impactful, real-world results.

Learn to define problems, scope processes, and build process maps. Analyze current-state performance, identify waste, and uncover root causes. Design future-state processes, prioritize improvements, and implement, measure, and sustain results using practical BPI tools.

What Is Included

  • Expert-Led Instruction – Learn from professionals in Business Process Improvement.
  • Guaranteed-to-Run Courses – No cancellations, ensuring your training stays on track.
  • Flexible Rescheduling – Option to reschedule your course if needed (see conditions).
  • Earn 14 PDUs | 14 CDUs – Apply towards certification maintenance.

Course Objectives

  • Explain key business process improvement (BPI) concepts, including process types and why improvement efforts succeed or fail
  • Define and structure business problems clearly, including writing effective problem and business need statements
  • Scope and model current-state processes using tools such as SIPOC, process maps, and swim lane diagrams
  • Analyze process performance by identifying metrics, waste, variation, and root causes
  • Design improved processes using value, quality, and time optimization principles
  • Implement, monitor, and sustain process improvements, including applying change management and continuous improvement practices

Who Should Attend?

This course is designed for professionals responsible for improving or managing business processes. Participants will gain the ability to analyze existing workflows, design optimized processes, and measure performance improvements.

  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Course Prerequisites

Recommended (but not required):
  • Familiarity with basic business processes or workflows
  • Experience working within a process (any role)
  • Exposure to process maps or improvement efforts (helpful but not required)

Business Process Improvement Agenda

1. Introduction to Business Process Improvement

  • Define business processes
  • Identify types of processes in organizations
  • Explain why BPI matters
  • Understand why most process improvements fail
  • Apply a simple BPI framework

2. Define the Problem

  • Define the problem before solving it
  • Learn a consistent business problem structure
  • Write a strong business need statement

3. Scope the Current Process

  • Explain why scope matters
  • Determine process scope
  • Define pre and post conditions
  • Scope diagram overview
  • Create a SIPOC

4. Model the Current Process

  • What is a process model
  • Identify key participants
  • Prepare to model the process
  • Understand basic modeling notation
  • Apply modeling best practices
  • Create a Process Map
  • Create a Swim Lane Map

5. Analyze the Current State

  • Collect the data
  • Define process metrics
  • Identify what to measure
  • Analyze data variation
  • Apply data analysis techniques
  • Identify waste
  • Perform root cause analysis

6. Design the Future Process

  • Design an effective process
  • Apply creative thinking techniques
  • Prioritize improvements
  • Apply time, quality, and value design principles

7. Implement and Sustain the Future State

  • Learn a simple implementation lifecycle
  • Plan for implementation and OCM
  • Create a feedback strategy
  • Monitor process performance
  • Sustain improvements
  • Build a continuous improvement mindset
 

Upcoming Class Dates and Times

June 15,16
8:00 AM - 4:00 PM
ENROLL $1,195.00 USD
Sep 28,29
8:00 AM - 4:00 PM
ENROLL $1,195.00 USD
Dec 7,8
8:00 AM - 4:00 PM
ENROLL $1,195.00 USD
CourseID: 360148E
 



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