MS-740T00: Troubleshooting Microsoft Teams

$1,785.00 USD

3 Days


Delivery Methods
Virtual Instructor Led
Private Group

Add Exam Voucher
Click Here for
Purchasing Options

Course Overview

This course teaches you how to troubleshoot Microsoft Teams, including voice issues, live events, and messaging. In this course, you’ll explore how to configure and troubleshoot client and services issues.

Who Should Attend?

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Teams issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Course Prerequisites

  • Experience configuring and administering Microsoft Teams
  • Experience using Windows PowerShell
  • Working experience with performance tuning and service monitoring


1 - Introduce Troubleshooting Microsoft Teams

  • Describe Teams
  • Describe Teams administration
  • Diagnose common Teams problems
  • Use a troubleshooting methodology
  • Perform initial data collection
  • Develop and implement a plan of action

2 - Troubleshoot Microsoft Teams Voice Issues

  • Explore audio and video quality issues
  • Understand emergency calling issues
  • Troubleshoot direct routing issues

3 - Troubleshoot Microsoft Teams Meetings Live Events and Messaging

  • Troubleshoot meeting creation
  • Troubleshoot recording issues
  • Investigate sharing issues
  • Troubleshoot meeting attendee access
  • Optimize live events
  • Troubleshoot messaging issues
  • Troubleshoot reporting

4 - Configure and Troubleshoot Microsoft Teams Clients and Services

  • Install and update Teams client software
  • Troubleshoot Teams client startup and configuration
  • Troubleshoot audio and video devices
  • Troubleshoot Teams desktop client performance issues
  • Configure and troubleshoot audio conferencing
  • Troubleshoot voice
  • Troubleshoot phone system issues

5 - Troubleshoot Federation Issues

  • Troubleshoot issues interoperating with Skype for Business
  • Troubleshoot Teams federation issues

6 - Troubleshoot Issues Signing into Microsoft Teams

  • Validate network configuration
  • Review and configure Conditional Access policies
  • Troubleshoot account issues
  • Review sign-in logs
  • Troubleshoot external and guess access
  • Manage inactive guest users

7 - Troubleshoot Apps and Channels

  • Troubleshoot issues with apps
  • Troubleshoot issues with public and private channels

8 - Troubleshoot File Sharing

  • Troubleshoot file sharing in person-to-person private chat
  • Troubleshoot file issues for private channels
  • Troubleshoot file uses for public channels

Get in touch to schedule training for your team
We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.


Do You Have Additional Questions? Please Contact Us Below.

contact us contact us 
Contact Us about Starting Your Business Training Strategy with New Horizons