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A day in the life of an IT Service Manager


IT service managers plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

IT Service Management is a broad phrase that refers to a strategic approach to planning, delivering, managing, and improving how an organization's IT and digital assets are utilized to create value for its consumers.

Every IT Service Manager builds a framework that guarantees that the proper procedures, people, and technology are in place to enable the company to accomplish its business objectives.

A day in the life of an IT Service Manager

Also Known As...

IT Service Managers can have different titles within organizations. Here are the top job titles to look for:

  • Program Manager
  • Information Technology Manager
  • Product Manager
  • Risk Manager
  • Director of Technology
  • IT Project Manager

By the Numbers

Between January 2020 and May 2021, there were 411,801 unique jobs posted for IT Service Managers in the US. The average monthly number of hires during the same period was 6,157 with a median salary of $103,584.

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