Anyone who needs to learn the fundamentals of IT and digital service delivery and is interested in the adoption of a new service management culture should consider the ITIL® (Version 5) Foundation certification. It is intended for professionals beginning their ITIL journey or those seeking to improve their current level of ITIL knowledge.
ITIL® (Version 5) Foundation covers:
- Key concepts of digital product and service management
- How the ITIL guiding principles can help an organization adopt and adapt management practices
- The four dimensions of product and service management
- Purpose and components of the ITIL Value System
- Activities of the ITIL Product and Service Lifecycle and how they interconnect
- The purpose and role of ITIL practices within the Value System
- Value stream identification, mapping, and management
- The impact of AI and automation on the framework
- How ITIL complements other frameworks
Steps to Achieve Your ITIL® (Version 5) Foundation Certification
- Attend ITIL® (Version 5) Foundation
- Pass the following exams:
- ITIL® 5 Foundation Exam (exam voucher included with your class)