The Next Evolution of IT Service Management Is Here
ITIL® (Version 5) Foundation introduces the modern framework for digital product and service management — integrating value streams, AI, automation, and product-centric operating models.
Whether you're new to ITIL or transitioning from ITIL 4, this certification establishes a common language and operating model for IT and digital teams.
Who Should Attend:
- IT professionals new to service management
- IT leaders modernizing operating models
- Service desk, incident, and change practitioners
- Product managers and digital transformation leaders
- Organizations preparing for ITIL 5 Managing Professional modules
- If you hold an ITIL® v3 certification, you can move directly into ITIL® (Version 5) Foundation
ITIL® (Version 5) Foundation covers:
- Key concepts of digital product and service management
- The ITIL Guiding Principles in a modern operating environment
- The Four Dimensions of Product and Service Management
- The ITIL Value System (IVS) and value streams
- The ITIL Product & Service Lifecycle
- Core ITIL practices and how they enable value creation
- Value stream identification, mapping, and optimization
- The role of AI and automation in ITIL 5
- How ITIL complements frameworks like Agile, DevOps, Lean, and COBIT
Why Train with New Horizons?
- PeopleCert Authorized Platinum Training Organization (ATO)
- Official courseware + exam voucher included
- Certified, accredited instructors
- Exam preparation support
- Membership+ guidance for CPD and career growth
- Public & dedicated private team options
- Corporate ITIL pathway planning support
Steps to Achieve Your ITIL® (Version 5) Foundation Certification
- Attend ITIL® (Version 5) Foundation
- Pass the following exams:
- ITIL® 5 Foundation Exam (exam voucher included with your class)