Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.


Courses Needed to Qualify for Exam

  • MB-230T01 Dynamics 365 for Customer Engagement for Customer Service
  • PL-200T00 Microsoft Power Platform Functional Consultant


  • PL-200
  • MB-230