ITIL 4 Strategic Leader
The IT and Digital Strategy module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The module will help IT leaders and aspiring leaders build and implement effective IT and digital strategies that can tackle digital disruption and drive success. Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable full understanding of the core material. This module has ITIL 4 Foundation as a prerequisite. If candidates have completed the ITIL 4 Managing Professional Transition module, this will also be accepted as a prerequisite. In addition, the ITIL 4 Leader modules requires a minimum of three years of IT managerial experience. After achieving the ITIL 4 Managing Professional designation, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation.
ITIL Managing Professional
ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services. The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
ITIL 4 Foundation
ITIL 4 Foundation is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.
Courses Needed to Qualify for Exam
- ITIL 4 Foundation
- ITIL 4 Foundation
ITIL 4 Managing Professional Transition
The ITIL 4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam. The ITIL 4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.