Business Etiquette

Price
$395.00 USD

Duration
1 Day

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, & much more.

Course Objectives

Define etiquette and provide an example of how etiquette can be of value to a company or organization. Understand the guidelines on how to make effective introductions. Identify the 3 C’s of a good impression. Understand how to use a business card effectively. Identify and practice at least one way to remember names. Identify the 3 steps in giving a handshake. Enumerate the four levels of conversation and provide an example for each. Understand place settings, napkin etiquette and basic table manners. Understand the meaning of colors in dressing for success. Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about Learning Credits or our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.

Agenda

1 - Getting Started

  • Workshop Objectives
  • Pre-Assignment Review

2 - Understanding Etiquette

  • Etiquette Defined
  • The Importance of Business Etiquette
  • Module Two: Review Questions

3 - Networking for Success

  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
  • Module Three: Review Questions

4 - The Meet and Greet

  • The Three-Step Process
  • The Four Levels of Conversation
  • Case Study
  • Module Four: Review Questions

5 - The Dining in Style

  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
  • Module Five: Review Questions

6 - Eating Out

  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
  • Module Six: Review Questions

7 - Business Email Etiquette

  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
  • Module Seven: Review Questions

8 - Phone Etiquette

  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell Phone Do’s and Don’ts
  • Module Eight: Review Questions

9 - The Written Letter

  • Thank You Notes
  • Formal Letters
  • Informal Letters
  • Module Nine: Review Questions

10 - Dressing for Success

  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
  • Module Ten: Review Questions

11 - International Etiquette

  • General Rules
  • Important Points
  • Preparation Tips
  • Module Eleven: Review Questions

12 - Wrapping Up

  • Words from the Wise
 

Upcoming Class Dates and Times

May 10
8:00 AM - 4:00 PM
ENROLL $395.00 USD
 



Do You Have Additional Questions? Please Contact Us Below.

contact us contact us 
 
Contact Us about Starting Your Business Training Strategy with New Horizons